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  • 1. I need technical support. What should I do?

    If you meet some failure regards printer during printing and question about the printer, please contact with our after-sales service department. Click here. Please fill up your information and describe your problem in details. Our after-sale engineer will be follow up soon and they can provide the best solution to you.

  • 2. How to know how long about model air-drying and curing?

    (1) Curing time can setting 2min、5min...the longest time is 90min, from 5min to 90min, Each time you press the time button, the time will increase 5min.
    (2) Curing time choose depends the model surface, the simple surface model needs 2min, you can appropriate increase in time for complex models. The curing speed is generally selected as slow.

  • 3. How much resin is suitable? 

    The respective capacity of the scale line on the vat : 140ml/170ml/225ml/285ml

  • 4. Can the used resin be returned to the bottle?

    Yes, the resin needs to be filtered with a funnel when it is poured back into the bottle.

  • 5. Model do not stick to platform

    • The bottom exposure time is insufficient, increase the exposure time.
    • The contact area between the model and the platform is small, please add raft.
    • Bad leveling.
    • If supports are insufficient, the print can fail. Use slicing software to add adequate supports.
    • When the model is sliced, it is not affixed to the base plate, and there is a gap between the model and the platform, so you need to click Affix to Base Plate before slicing and saving.
  • 6. Layer separation or splitting

    • The machine is not stable during printing.
    • The Release film in the vat is not tight enough or it needs a change for new one.
    • The printing platform or resin vat is not tightened.
    • The lift speed is too fast.
  • 7. Layer shift

    • Add supports.
    • Reduce the lift speed.
    • Tightening Printing Platform.
  • 8. Floccules left in resin vat or attached to models

    The exposure time is too long. Reduce the normal exposure time and bottom exposure time.

  • 9. Printing with a lot of bubbles appearing

    The print speed is too fast, please reduce the print speed.

  • 10. The printed model is incomplete

    • Too little support to pull the model.
    • Check if the wall thickness of the model is too thin, it is recommended that the wall thickness of the bar be increased to more than 1mm.
  • 11. The printed model appears to be in a stepped or staggered pattern after completion.

    The screws used to reinforce the platform are not tightened, please tighten the screws.

  • 12. The resin vet is experiencing material leakage.

    The release film fixed at the bottom of the trough is a consumable product. After a long time of printing, the release film will be broken due to deformation and should be replaced at this time.

  • 13. During the printing ascent, it was observed that there was deformation in the hardware structure of the build platform module, but it returned to normal after the detachment process.

    • The screws of the module (including the slide part) are loose, please tighten all the screws on the module.
    • The model has warped and deformed.
    • The exposure time is too long. Please reduce the normal exposure time and the bottom exposure time.

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